Privacy Policy

We may collect the following categories of personal information:

• Contact details: name, email address, phone number, and physical address when you place an order or contact us.
• Order information: products purchased, order history, payment method (we do not store full card numbers).
• Equipment information: equipment model, manufacturer, usage details, and technical maintenance history when you use our services.
• Technical data: IP address, browser type, device information, and browsing behaviour collected via cookies and analytics tools.

We use your personal information to:

• Process and fulfil your online orders, including delivery and collection.
• Provide technical calibration, installation, cleaning, and maintenance services.
• Communicate with you about appointments, orders, and services.
• Improve our website, services, and customer experience via analytics.
• Comply with legal obligations under South African law.

In accordance with POPIA, we process your personal information on the following grounds:

• Consent: when you voluntarily provide your information (e.g. placing an order, sending a WhatsApp message).
• Contract: when processing is necessary to fulfil an order or provide a service you requested.
• Legitimate interest: to improve our services and communicate relevant information to you.
• Legal obligation: when required by law (e.g. maintaining tax or safety records).

Our website uses cookies and third-party analytics services (including Cloudflare Zaraz and Google Analytics) to understand how visitors interact with our Site. These tools collect anonymised usage data such as page views, session duration, and referral sources.

You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

We do not sell, rent, or trade your personal information. We may share your data with:

• Payment processors: to securely process transactions (e.g. Shopify Payments).
• Delivery partners: to fulfil delivery orders nationwide.
• Analytics providers: anonymised data for website improvement.
• Legal authorities: when required by law or to protect our rights.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS and our hosting infrastructure is secured via Cloudflare.

While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is 100% secure.

As a data subject under the Protection of Personal Information Act, you have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to the processing of your personal information.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us at [email protected].

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.