Refunds & Returns
We want you to be completely satisfied with every purchase. Please review our policy below.
General Policy
All products purchased from Petroleumfix — whether in-store or via our online shop — are subject to the conditions outlined below. We comply with the Consumer Protection Act (CPA) of South Africa.
Please retain your proof of purchase (receipt or order confirmation email) for any return, exchange, or refund request.
Eligible Returns
You may return a product within 7 days of purchase if:
- The product is unused, unopened, and in its original packaging.
- The product is defective or damaged on arrival.
- You received the wrong product.
Non-Returnable Items
- Custom-ordered equipment, modified items, or opened consumables cannot be returned.
- Services and technical call-out dispatch fees.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds are processed within 5–10 business days to the original payment method.
- In-store purchases will be refunded via the original payment method or as store credit at your choice.
- Delivery fees are non-refundable unless the return is due to our error.
Exchanges
We are happy to exchange a product for a different size or variant, subject to availability. Exchanges must be requested within 7 days of purchase and the product must be in its original condition.
To arrange an exchange, please contact us via WhatsApp or email with your order details.
Need to arrange a return?
Contact us with your receipt or order number and we'll guide you through the process.